Privacy Policy

Effective Date: October 5, 2026

Last Updated: October 5, 2026

The Arc of Horry ("we," "us," or "our") is dedicated to advocating for and supporting individuals with intellectual and developmental disabilities (I/DD) and their families throughout Horry County, South Carolina. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hosted on GoDaddy, subscribe to our email communications managed through Zoho, or interact with us online.

We collect personal information that you voluntarily provide when you subscribe to our newsletter, sign up for sensory-friendly community events, register to volunteer, make a donation, submit inquiries, or complete online intake and interest forms. This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Volunteer interests, affiliations, or general event preferences
• Any additional details or messages you submit through our contact forms

When you access our website, certain technical information is collected automatically by our web hosting platform (GoDaddy). This may include:

• IP address
• Browser type, device model, and operating system
• Referring URLs and pages visited
• Dates, access times, and navigation paths on the site
• Standard cookies and analytics tags used to maintain website performance and user experience

The Arc of Horry uses collected information solely to advance our mission, coordinate community engagement, and maintain administrative operations:

• Distributing community announcements, event schedules, newsletters, and advocacy updates
• Coordinating volunteer onboarding, event staffing, and sensory-friendly programming
• Responding to direct inquiries, service questions, or partnership requests
• Processing and acknowledging charitable contributions or sponsorships
• Monitoring website stability, security, and traffic trends to improve accessibility
• With service providers that support website hosting, forms, email communications, event registration, donations and payments, platform analytics, accessibility tools, data storage, and technical services;
• When you direct us to share it or give permission for a specific purpose;
• When required by law or in response to a valid legal process; or
• When reasonably necessary to protect the rights, safety, security, or property of website visitors, The Arc of Horry, The Arc of South Carolina, or others.

Please protect sensitive information! Do not place Social Security numbers, financial account numbers, detailed medical information, or other highly sensitive information in a general website form unless a secure process specifically requests it.

We do not host proprietary server infrastructure; instead, we rely on established third-party enterprise platforms to manage web traffic and communications securely:

• Website Hosting (GoDaddy): Our public website is hosted and secured through GoDaddy. GoDaddy collects standard server logs, security telemetry, and cookie data to ensure uptime, SSL/TLS encryption, and defense against malicious web traffic.
• Mailing List & Campaign Management (Zoho): Our subscriber databases and email newsletters are administered through Zoho (Zoho Campaigns / Zoho CRM). When you subscribe to our mailing list, your name and email address are stored on Zoho’s secure cloud servers. Zoho tracks standard email interaction metrics (such as delivery, opens, and link clicks) to help us ensure deliverability and engagement.
• Internal Storage & Productivity Tools: Administrative records and event intake data may be organized using enterprise cloud productivity suites (such as Microsoft 365) with role-based, restricted access limited strictly to authorized board leadership and designated personnel.

The Arc of Horry does not sell, rent, lease, trade, or monetize your personal information to third parties or commercial marketers under any circumstances.

We only share personal information under the following limited circumstances:

• Authorized Service Providers: Trusted third-party vendors (such as GoDaddy and Zoho) who process data strictly on our behalf to provide web hosting, form handling, and email delivery, bound by standard data confidentiality and security obligations.
• Legal Compliance & Safety: When required by applicable state or federal law, court order, regulatory mandate, or to protect the safety, legal rights, and physical security of our community members, volunteers, leadership, or the public.
• Organizational Consent: In specific instances where you provide explicit prior consent to share your contact details for coordinated community partner programming.

Every marketing or informational email sent through our Zoho mailing list includes a direct, functional "Unsubscribe" link in the footer.

You may opt out of receiving email newsletters or updates at any time by:

1. Clicking the Unsubscribe link at the bottom of any email received from us.
2. Contacting us directly at info@thearcofhorry.org with the subject line "Unsubscribe Request."

Opt-out requests are processed automatically through Zoho or handled promptly by administrative staff. Transactional or administrative messages (such as direct confirmation of volunteer shifts or event-specific registrations) may still be sent if you participate in active organizational initiatives.

Our website platform uses basic cookies to support core site functionality, analyze aggregate visitor volume, and preserve user preferences.

You have the ability to manage or disable cookies through your web browser settings. Disabling cookies will not prevent you from reading general organizational content or contacting us, though it may alter the responsiveness of certain interactive forms.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration:

• Secure Sockets Layer (SSL/TLS) encryption for all web traffic across our GoDaddy domain.
• Multi-factor authentication (MFA) and restricted role-based administrative permissions for Zoho, cloud document repositories, and organizational systems.
• Routine audits of administrative user access and secure archiving protocols.

While we take rigorous measures to safeguard information, no electronic transmission over the internet or cloud storage infrastructure can be guaranteed to be 100% immune from security threats.

You may contact us to:

• Ask whether we have personal information that you submitted through the website;
• Request a correction or update;
• Request deletion, when appropriate;
• Withdraw consent for future communications; or
• Raise a question or concern about how your information is used.

We may need to verify your identity before completing a request. Some information may need to be retained for legal, accounting, security, or other legitimate operational reasons.

You can unsubscribe from promotional or newsletter emails by using the unsubscribe link included in the message or by contacting us.

Our website may link to external websites, forms, videos, social media platforms, donation services, registration systems, or embedded tools. Those services may collect information under their own privacy notices.

The Arc of Horry and The Arc of South Carolina are not responsible for the privacy or security practices of external sites. We encourage you to review the privacy notice of any outside service before submitting personal information.

The Arc of Horry coordinates sensory-friendly and family programs designed for all ages, including youth. However, our website and online forms are not directed to children under the age of 13 without parental involvement. We do not knowingly collect personal contact information directly from children under 13 online. All event registrations, volunteer forms, and communications involving minors must be submitted and authorized by a parent, legal guardian, or designated adult caregiver.

The Arc of Horry reserves the right to revise this Privacy Policy periodically to reflect updates in operational practices, technology platforms, or legal standards. When modifications occur, the "Last Updated" date at the top of this document will be revised. Continued use of our website or email subscription following updates constitutes acceptance of the revised terms.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

The Arc of Horry

P.O. Box 257, 

Conway, SC 29568

Email: info@thearcofhorry.org

Website: https://www.thearcofhorry.org